The Epic Application Management Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients
Job Summary
The Epic Application Management Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients.
They will be responsible for performing advanced troubleshooting and problem-solving within their application to ensure the integrity, integration, and stability of Epic applications for Nordic’s complex customers.
Providing outstanding customer service by anticipating and meeting shifting customer needs, and delivering high quality support, and valuing and building relationships with customer IT and operations staff.
Matching Summary
The Epic Application Management Analyst provides EHR design, build, testing and advanced troubleshooting services for Nordic’s more complex clients.
Skills & Requirements
Must-have
Epic Radiant certification
advanced troubleshooting
system requests fulfillment
workflow analysis
project and issue management
ticketing system management
change control policies
Nice-to-have
outstanding customer service
supportive team culture
adaptable focus of energy
onboarding new team members
explain system setup
seek delegation opportunities
Key Requirements
Epic Radiant certification required
1+ year of experience implementing, training, or supporting Epic modules