Representative - Member Care 1

Texas Dow Employees Credit Union

High school diploma or equivalent
Six months member care experience
Strong digital banking knowledge
The Digital Service & Support Representative creates exceptional member service experiences by delivering world-class support in an inbound call center setting

Job Summary

  • The Digital Service & Support Representative creates exceptional member service experiences by delivering world-class support in an inbound call center setting.
  • Essential duties include troubleshooting online banking, Bill Pay Services, Email, and Chat applications while educating members on digital self-service tools.
  • Employees must maintain acceptable performance levels regarding time utilization, quality of work, and productivity while striving for one-call resolution.

Matching Summary

The Digital Service & Support Representative creates exceptional member service experiences by delivering world-class support in an inbound call center setting.

Skills & Requirements

Must-have

  • High School Diploma or equivalent
  • Six months Member Care experience
  • Strong digital banking knowledge
  • Microsoft Office proficiency
  • Critical thinking skills

Nice-to-have

  • Call Center experience preferred
  • Banking industry background
  • Self-motivated and self-managed
  • Collaborative team relationships
  • Commitment to continuous learning

Key Requirements

  • High School Diploma required
  • Six months Member Care Representative experience
  • Previous customer service experience required

Work Rights

Not specified

Tailored Resume

Cover Letter