Client Services Senior Officer

Apex Group

Sofia, Bulgaria
Digital banking product support
Client query resolution
Internal and external communication
Provide support to Apex Group clients on the day-to-day use of the Digital Banking product and services

Job Summary

  • Provide support to Apex Group clients on the day-to-day use of the Digital Banking product and services.
  • You will play a pivot role between Apex Group’s clients and the various internal Apex Group departments.
  • This position involves working in shifts depending upon business needs and Central European Time zone.

Matching Summary

Provide support to Apex Group clients on the day-to-day use of the Digital Banking product and services.

Skills & Requirements

Must-have

  • Digital Banking product support
  • Client query resolution
  • Internal and external communication
  • Operational risk identification
  • Compliance RF response
  • Data retrieval and compilation

Nice-to-have

  • Positive mindset
  • Client first work ethic
  • Positive disrupter
  • Multidisciplinary team player
  • Hands-on approach
  • Positive can do attitude

Key Requirements

  • Minimum 5 years of experience in fintech, traditional banking or financial services
  • Minimum 2 years in a client-facing role
  • Mandatory knowledge in payments back-office operations or treasury management
  • Basic security settlement knowledge
  • AML/CTF knowledge
  • University degree in Business, Finances or Economics
  • Proficiency in English language

Work Rights

Not specified

Tailored Resume

Cover Letter