Procare Customer Service Representative (m/w/d)

Orthopedicjobs

Duisburg, Germany
Hybrid
Repair order handling
Leihgeräteverwaltung
Proaktive, lösungsorientierte kommunikation
Orthopedicjobs is seeking a Procare Customer Service Representative in Duisburg, Germany, to manage repair orders and provide customer service support in the emergency care sector. The role requires strong communication skills, proficiency in customer service processes, and experience with relevant software tools

Job Summary

  • As a ProCare Customer Service employee, you will be responsible for 'Repair Order handling' for our service technicians and external service partners.
  • You will independently process repair and work orders, including loaner equipment management, and coordinate returns, pickups, and delivery notes.
  • Thanks to our flexible working time model, you have the opportunity to work from home up to four days a week.

Matching Summary

Match Score: 85

Orthopedicjobs is seeking a Procare Customer Service Representative in Duisburg, Germany, to manage repair orders and provide customer service support in the emergency care sector. The role requires strong communication skills, proficiency in customer service processes, and experience with relevant software tools.

Skills & Requirements

Must-have

  • Repair Order handling
  • Leihgeräteverwaltung
  • Proaktive, lösungsorientierte Kommunikation
  • Rechnungsstellung und Klärung von Streitigkeiten
  • Protokollieren und Nachverfolgen von Problemlösungen
  • Reporting zur KPI-Erfüllung

Nice-to-have

  • Kontinuierliche Prozessoptimierung
  • Vielfalt und Inklusion
  • Persönlicher Kontakt zu Kollegen

Key Requirements

  • Completed commercial apprenticeship or comparable qualification
  • 2-3 years experience in customer service
  • Experience with MS Office, ERP systems (e.g., Oracle), and CRM systems (e.g., Salesforce)
  • Excellent understanding of customer service processes
  • Fluent German and good English skills

Work Rights

Not specified

Tailored Resume

Cover Letter