Customer Care Representative Ii

Terumo Medical Corporation

Somerset, NJ, US
Base: $50k - $66k; bonus/equity: annual bonus; ben...
On-site
Order entry and management
Customer service in call center
Microsoft excel, word, powerpoint, outlook proficiency
Terumo Medical Corporation develops and markets high-quality medical devices with a focus on customer satisfaction and improved patient outcomes

Job Summary

  • Terumo Medical Corporation develops and markets high-quality medical devices with a focus on customer satisfaction and improved patient outcomes.
  • The Customer Care Representative II role involves managing customer orders, returns, and inquiries while driving process improvements in a high-volume call center environment.
  • The company offers competitive compensation including annual bonus, paid time off, comprehensive health benefits, 401(k) with matching, tuition reimbursement, and employee assistance programs.

Matching Summary

Terumo Medical Corporation develops and markets high-quality medical devices with a focus on customer satisfaction and improved patient outcomes.

Salary

Base: $50K - $66K; Bonus/Equity: Annual bonus; Benefits: Paid vacation, paid holidays, health, dental, vision, 401(k) with matching, tuition reimbursement, and more

Skills & Requirements

Must-have

  • Order entry and management
  • Customer service in call center
  • Microsoft Excel, Word, PowerPoint, Outlook proficiency
  • Process improvement focus
  • Handling Return Goods Authorizations

Nice-to-have

  • Strong analytical abilities
  • Excellent interpersonal communication
  • Team collaboration skills
  • Product knowledge utilization
  • Attention to detail

Key Requirements

  • Bachelor’s Degree required or equivalent experience
  • Minimum 1 year customer-facing experience
  • Proficiency in Microsoft Office applications

Work Rights

Not specified

Tailored Resume

Cover Letter