Workforce Analyst, Amazon Autos

Amazon

Seattle, WA, US
On-site
Workforce management experience
Amazon connect instance management
Shift scheduling and sl optimization
The role involves creating and managing an Amazon Connect instance specifically for Amazon Autos to deliver world-class service

Job Summary

  • The role involves creating and managing an Amazon Connect instance specifically for Amazon Autos to deliver world-class service.
  • Candidates will optimize manpower by accurately maintaining shift schedules to meet short-term forecast requirements and Service Levels.
  • The position requires partnering with cross-functional teams to design service protection strategies and drive continuous improvement across regions.

Matching Summary

The role involves creating and managing an Amazon Connect instance specifically for Amazon Autos to deliver world-class service.

Skills & Requirements

Must-have

  • Workforce management experience
  • Amazon Connect instance management
  • Shift scheduling and SL optimization
  • Real-time staffing monitoring
  • Capacity planning initiatives

Nice-to-have

  • Innovative mindset with continuous learning
  • Customer-centric approach aligned with values
  • Strong analytical and critical thinking skills
  • Ability to handle immediate real-time interventions

Key Requirements

  • Proven ability to optimize manpower
  • Experience in workforce management
  • Analytical mindset for data-driven action plans

Work Rights

Not specified

Tailored Resume

Cover Letter