Analista De Customer Experience Ii

KraftHeinz

São Paulo, Brazil
On-site
Manage customer order cycle
Proactive communication with sales and logistics
Improve customer service levels
Kraft Heinz is looking for an Analista De Customer Experience II to manage the customer order cycle and improve service levels. The role requires effective communication with sales and logistics teams, as well as a focus on process optimization

Job Summary

  • Manage the customer order cycle of medium complexity, resolving problems and bringing new ideas and solutions to processes.
  • Conduct daily, weekly, and monthly meetings with clients and the sales team for KPI sharing and control.
  • Analyze current processes and propose improvements to elevate the level of service provided to the client.

Matching Summary

Match Score: 85

Kraft Heinz is looking for an Analista De Customer Experience II to manage the customer order cycle and improve service levels. The role requires effective communication with sales and logistics teams, as well as a focus on process optimization.

Skills & Requirements

Must-have

  • Manage customer order cycle
  • Proactive communication with sales and logistics
  • Improve customer service levels
  • Analyze and propose process improvements

Nice-to-have

  • Drive new ideas and solutions
  • Support critical team activities

Key Requirements

  • University degree in Administration, Engineering, IT, Operations Management, Supply Chain, or Logistics
  • Experience with SAP or other systems (desirable)
  • Supply Chain experience (Customer Service or Logistics experience is a plus)
  • Demonstrable optimization of Logistics and/or Customer Service processes
  • Intermediate Microsoft Office Suite proficiency

Work Rights

Not specified

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