Associate, Technical Support Engineer - Bilingual (english/french)

INGRAM MICRO

Mississauga, Canada
Base: $58,000 - $65,000 cad py; bonus/equity: not ...
Hybrid
Bilingual english/french
Technical support
Saas platforms
We are looking for a Bilingual Associate, Technical Support Engineer to join our high-performing support team and provide expert-level technical assistance to our customers

Job Summary

  • We are looking for a Bilingual Associate, Technical Support Engineer to join our high-performing support team and provide expert-level technical assistance to our customers.
  • In this role, you will serve as a trusted advisor, solving complex product issues, and contributing to continuous product and process improvement.
  • Canadian associates have access to flexible Healthcare, Dental, Vision, well-being benefits and perks, critical illness, disability coverage, mental health support, paid time off, RRSP Matching and much more!

Matching Summary

We are looking for a Bilingual Associate, Technical Support Engineer to join our high-performing support team and provide expert-level technical assistance to our customers.

Salary

Base: $58,000 - $65,000 CAD per year; Bonus/Equity: Not specified; Benefits: Flexible Healthcare, Dental, Vision, well-being benefits, critical illness, disability coverage, mental health support, paid time off, RRSP Matching

Skills & Requirements

Must-have

  • Bilingual English/French
  • Technical support
  • SaaS platforms
  • APIs and integrations
  • Cloud services (AWS, Azure)
  • Webservers and Databases
  • Application Protocols

Nice-to-have

  • Customer-first mindset
  • Critical thinking
  • Adaptability
  • Proactive and self-motivated
  • Eager to learn new technologies

Key Requirements

  • 2-4 years of technical support experience
  • Diploma or Degree in Computer Science or equivalent
  • Fluent in English and French
  • Experience with ticketing systems
  • Experience with Linux environments

Work Rights

Not specified

Tailored Resume

Cover Letter