Customer Experience & Order Management Specialist

YetiCoolers

Amsterdam, Netherlands
Customer experience support
Order management and escalation
Crm systems expertise
At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary

Job Summary

  • At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary.
  • This role is primarily focused on Customer Experience with basic order management and Tier 2 escalation support, requiring ownership, empathy, and operational precision.
  • YETI values grit, accountability, and doing right by the customer while fostering a diverse, equitable, and inclusive culture.

Matching Summary

At YETI, we believe that time spent outdoors matters more than ever and our gear can make that time extraordinary.

Skills & Requirements

Must-have

  • Customer experience support
  • Order management and escalation
  • CRM systems expertise
  • Zendesk experience
  • Warranty claims handling
  • Multichannel customer support
  • Operational precision

Nice-to-have

  • Collaborative and adaptable
  • Customer-obsessed mindset
  • Strong sense of ownership
  • Familiarity with ERP systems
  • Proficiency in Microsoft Office
  • Problem solving in fast-paced environment

Key Requirements

  • 4+ years customer service experience
  • Experience with escalation or Tier 2 support
  • High school diploma required
  • College coursework or degree preferred
  • Working knowledge of CRM systems
  • Zendesk experience strongly preferred

Work Rights

Not specified

Tailored Resume

Cover Letter