International Service Delivery Manager (toxicology Customer Operations)
AbbVie
Abingdon, United Kingdom
Fully remote
International customer service leadership
Managing third-party providers
Compliance with international standards
Abbott Toxicology supports toxicology testing services globally to provide reliable and actionable information for safer and healthier outcomes
Job Summary
Abbott Toxicology supports toxicology testing services globally to provide reliable and actionable information for safer and healthier outcomes.
The International Service Delivery Manager will lead the UAE service delivery team and manage relationships with international collection partners, ensuring compliance and customer satisfaction.
Abbott offers career development in an international company recognized for diversity and as a great place to work worldwide.
Matching Summary
Abbott Toxicology supports toxicology testing services globally to provide reliable and actionable information for safer and healthier outcomes.
Skills & Requirements
Must-have
International customer service leadership
Managing third-party providers
Compliance with international standards
Remote multicultural team leadership
Maritime and Aviation sector knowledge
CRM and service management tools
Nice-to-have
Customer-first mindset
Driving innovation in service delivery
Building trust across diverse teams
Resilience and adaptability
Operational excellence culture
Key Requirements
Degree-level education or equivalent experience
Experience leading international customer service teams