Technical Delivery Support Analyst - Peakon

rafftech.army

Fully remote
Saas enterprise software support
Customer support case management
Basic sql query knowledge
The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions to customers worldwide

Job Summary

  • The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions to customers worldwide.
  • The role involves handling a queue of support cases, prioritizing issues, collaborating with product managers and developers, and maintaining certifications and training.
  • Workday offers a flexible work approach combining in-person and remote time, promoting work-life balance, career growth, and an inclusive culture rooted in integrity and empathy.

Matching Summary

The Workday Customer Support Team is passionate about customer service, innovation and excellence, delivering time sensitive, business-critical solutions to customers worldwide.

Skills & Requirements

Must-have

  • SaaS enterprise software support
  • Customer support case management
  • Basic SQL query knowledge
  • Experience with Object Oriented Programming
  • API client tools usage
  • 24/7 global support shift participation

Nice-to-have

  • Creative problem solving
  • Collaborative team environment
  • Work-life balance and wellbeing focus
  • Mentoring and coaching skills
  • Flexible work schedule
  • Knowledge Centered Service contribution

Key Requirements

  • 3+ years SaaS enterprise software experience
  • Experience supporting HCM or Talent solutions
  • Confident verbal and written communication
  • Ability to analyze log files
  • Experience with SOAP, WSDL, XML integrations
  • Resilience under tight deadlines
  • Experience building documentation

Work Rights

Not specified

Tailored Resume

Cover Letter