Product Support Specialist -ecommerce

Clarendonhillsbank

Australia
Not specified; on-call allowance pyid; not specifi...
Fully remote
Prior technical troubleshooting expertise
Strong knowledge in payment gateway
Experience with card issuer or fintech
This role involves supporting business banking customers with innovative online acquiring solutions and payment products

Job Summary

  • This role involves supporting business banking customers with innovative online acquiring solutions and payment products.
  • The team offers a rotating roster between 7am and 7pm Monday to Sunday with an optional on-call allowance.
  • Candidates will handle risk management activities, resolve incidents, and communicate complex technical issues to service owners.

Matching Summary

This role involves supporting business banking customers with innovative online acquiring solutions and payment products.

Salary

Not specified; On-call allowance paid; Not specified

Skills & Requirements

Must-have

  • Prior technical troubleshooting expertise
  • Strong knowledge in payment gateway
  • Experience with card issuer or fintech
  • Ability to work rotating roster evenings weekends
  • High volume inquiries across multiple channels

Nice-to-have

  • Passion for finding customer solutions
  • Excellent communication skills
  • Risk mindset and proactive identification
  • Flexibility to work from home or office

Key Requirements

  • 12 Month fixed term opportunity
  • Experience preferably with financial institution or fintech
  • Strong focus on collaboration and customer service

Work Rights

Not specified

Tailored Resume

Cover Letter