Manager, It Operations

Fixify

Cork, Ireland
Hybrid (combining remote work with regular in-person time at fixify's cork office)
6+ years in technology operations
3+ years managing it support teams
Experience with zendesk or servicenow
Fixify is seeking a Manager of IT Operations to lead a team of IT analysts in providing exceptional help desk support while fostering a culture of continuous improvement. The ideal candidate will have substantial experience in technology operations, strong leadership skills, and a customer service mindset, with a focus on enhancing operational standards and efficiency

Job Summary

  • You will lead a team of IT analysts and own the operational standards that keep customers happy.
  • The role involves partnering with product and operations teams to build scalable help desk processes.
  • This is a hybrid position combining remote work with regular in-person time at the Cork office.

Matching Summary

Match Score: 85

Fixify is seeking a Manager of IT Operations to lead a team of IT analysts in providing exceptional help desk support while fostering a culture of continuous improvement. The ideal candidate will have substantial experience in technology operations, strong leadership skills, and a customer service mindset, with a focus on enhancing operational standards and efficiency.

Skills & Requirements

Must-have

  • 6+ years in technology operations
  • 3+ years managing IT support teams
  • Experience with Zendesk or ServiceNow

Nice-to-have

  • Data analysis skills with Tableau or Hex
  • Strong written and verbal communication
  • Ability to navigate ambiguity quickly

Key Requirements

  • 6+ years experience in tech operations
  • 3+ years supervisory management experience
  • Knowledge of IT infrastructure troubleshooting

Work Rights

Not specified

Tailored Resume

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