The Customer Onboarding Specialist supports new customers as they begin using the product, helping them feel confident, informed, and set up for success
Job Summary
The Customer Onboarding Specialist supports new customers as they begin using the product, helping them feel confident, informed, and set up for success.
Independently welcome new customers and support them through initial onboarding engagements, leading live product walkthroughs and onboarding sessions.
We train and we then we give you the room to grow, offering a clear and defined customer support career path and opportunities for horizontal career growth.
Matching Summary
The Customer Onboarding Specialist supports new customers as they begin using the product, helping them feel confident, informed, and set up for success.
Salary
$55,100—$117,400 USD
Skills & Requirements
Must-have
Customer-facing role experience
Software or technology products
Communication skills
Video calls, email, and chat
Learn new software tools
Organized and detail-oriented
Problem solving mindset
Nice-to-have
Customer-first attitude
Collaborative team player
Foundational change management awareness
Introductory certifications
Key Requirements
Minimum of 2 years of experience
2 Year / Associate’s or Bachelor’s degree
Customer Success or Customer Support Certifications
Onboarding, enablement or training certifications
Equivalent experience in customer-facing roles may be considered