The Sofitel Brisbane Central is seeking a Female Guest Relations Agent who speaks German to provide exceptional service to VIP and Loyalty Program guests at their resort in El Qusseir. The role requires strong customer service skills, hotel experience, and fluency in German or French, along with the ability to handle guest inquiries and complaints effectively
Job Summary
The role requires ensuring all VIP and Loyalty Program guests receive the highest level of personalized service upon arrival and throughout their stay.
Candidates must be fully conversant with hotel facilities, services, and F&B promotions to effectively recommend options and up-sell alternatives to guests.
The position involves acting as a 'One-Stop Shop' for all guest inquiries while maintaining accurate guest profiles and history records in the OPERA system.
Matching Summary
Match Score: 85
The Sofitel Brisbane Central is seeking a Female Guest Relations Agent who speaks German to provide exceptional service to VIP and Loyalty Program guests at their resort in El Qusseir. The role requires strong customer service skills, hotel experience, and fluency in German or French, along with the ability to handle guest inquiries and complaints effectively.