Customer Support Specialist - Open Banking @ing Hubs Ro

224

Bucharest, Romania
Api troubleshooting and support
Itil-aligned incident management
Developer onboarding and authentication
ING Hubs Romania operates as a borderless software development and services hub supporting 24 ING units worldwide with a collaborative and flexible work environment

Job Summary

  • ING Hubs Romania operates as a borderless software development and services hub supporting 24 ING units worldwide with a collaborative and flexible work environment.
  • The role involves providing day-to-day support to external developers by troubleshooting API issues, managing incidents in line with SLAs, and acting as a liaison between developers and internal teams.
  • The team values curiosity, continuous learning, and taking responsibility to help employees grow into better versions of themselves.

Matching Summary

ING Hubs Romania operates as a borderless software development and services hub supporting 24 ING units worldwide with a collaborative and flexible work environment.

Skills & Requirements

Must-have

  • API troubleshooting and support
  • ITIL-aligned incident management
  • Developer onboarding and authentication
  • Technical issue escalation
  • Customer support for fintech partners

Nice-to-have

  • Strong communication and empathy
  • Collaborative and team-oriented
  • Organizational and analytical skills
  • Passion for customer service excellence
  • Proactive and persistent attitude

Key Requirements

  • Experience in complex customer technical support
  • Bachelor's degree preferably in IT or equivalent
  • Excellent English verbal and written skills
  • Ability to manage multiple priorities
  • Experience with OAuth 2.0/SCA authentication
  • Familiarity with API developer portals

Work Rights

Not specified

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