After Hours Optimiser

nbn

Rotating shifts (7pm-7am monday-friday, including weekends)
After hours coordination
Real-time jeopardy management
Technician query response
The After Hours Optimiser position at nbn involves coordinating field operations outside standard business hours, focusing on customer-centered service delivery and technician safety. Ideal candidates will have experience in planning or scheduling within a large operational environment, preferably in telecommunications

Job Summary

  • You will play a vital role in supporting the safe, smooth and customer centred delivery of field operations outside standard business hours.
  • Your work will involve monitoring real-time jeopardy management across multiple channels, responding to technician queries, and reallocating tasks where needed to keep schedules on track.
  • You will support the wellbeing and safety of field technicians by conducting HSE checkpoints, managing handovers and guiding teams through potential risks such as severe weather or unplanned outages.

Matching Summary

Match Score: 85

The After Hours Optimiser position at nbn involves coordinating field operations outside standard business hours, focusing on customer-centered service delivery and technician safety. Ideal candidates will have experience in planning or scheduling within a large operational environment, preferably in telecommunications.

Skills & Requirements

Must-have

  • After hours coordination
  • Real-time jeopardy management
  • Technician query response
  • Stakeholder communication
  • HSE checkpoints
  • Risk management

Nice-to-have

  • Building Australia's future
  • Pioneering spirit
  • Inclusive and flexible workplace
  • Collaborative approach
  • Structure in dynamic situations

Key Requirements

  • Experience in planning, scheduling or dispatch
  • Full working rights in Australia

Work Rights

Full working rights required

Tailored Resume

Cover Letter