It Service Management Consultant

AIA

Philippines
It service desk management
Incident and problem management
Service level agreements compliance
The IT Service Management Consultant is responsible for overseeing the delivery of IT services to internal and external stakeholders

Job Summary

  • The IT Service Management Consultant is responsible for overseeing the delivery of IT services to internal and external stakeholders.
  • This role involves managing service desk operations, incident and problem management, and continuous improvement initiatives.
  • MediCard is committed to creating a workplace where everyone feels valued and empowered to contribute their unique perspectives and talents.

Matching Summary

The IT Service Management Consultant is responsible for overseeing the delivery of IT services to internal and external stakeholders.

Skills & Requirements

Must-have

  • IT Service Desk management
  • Incident and problem management
  • Service level agreements compliance

Nice-to-have

  • Process optimization and automation
  • Excellent interpersonal skills
  • Diversity and inclusion focus

Key Requirements

  • Bachelor’s Degree in IT or related field
  • Minimum of 5 years of experience
  • ITIL Foundation certification required

Work Rights

Not specified

Tailored Resume

Cover Letter