Not specified; benefits: 25 days annual leave, pri...
Hybrid
Excellent phone manner and communication skills
Crm record maintenance and data entry
Troubleshooting payment transaction issues
The role involves contacting newly boarded customers via phone and email to ensure successful first transactions within the first 90 days
Job Summary
The role involves contacting newly boarded customers via phone and email to ensure successful first transactions within the first 90 days.
Employees will monitor customer progress, identify common early-stage issues, and liaise with relevant departments to implement solutions.
The position offers a hybrid work model with three days in the Dublin city centre office and two days working from home.
Matching Summary
The role involves contacting newly boarded customers via phone and email to ensure successful first transactions within the first 90 days.
Salary
Not specified; Benefits: 25 days annual leave, Private health insurance through VHI healthcare, Pension scheme with company contributions up to 7%; Stock purchase options available, Bike to work scheme
Skills & Requirements
Must-have
Excellent phone manner and communication skills
CRM record maintenance and data entry
Troubleshooting payment transaction issues
Nice-to-have
Previous account management experience
Knowledge of virtual terminals and POS systems
Experience in ecommerce or fintech industries
Key Requirements
Proficiency in Microsoft Office specifically Excel
Preferred experience with Google Sheets
Ability to resolve moderately difficult routine assignments