Vmware Senior Technical Support Engineer (nsx)

Spinnakersupport

India
Fully remote
Vmware nsx-t architecture knowledge
Logical switching & routing
Distributed and gateway firewall
Spinnaker Support is seeking a VMware Senior Technical Support Engineer based in India for a fully remote position. The ideal candidate will have extensive experience with VMware technologies and strong problem-solving skills, as well as a commitment to customer satisfaction

Job Summary

  • Provide L3 support for VMware technologies, focusing on NSX-T, to a global customer base.
  • Troubleshoot customer issues remotely by connecting to their systems and analyzing network traffic.
  • Collaborate with a global team in a 24x7 follow-the-sun support model to ensure customer satisfaction.

Matching Summary

Match Score: 85

Spinnaker Support is seeking a VMware Senior Technical Support Engineer based in India for a fully remote position. The ideal candidate will have extensive experience with VMware technologies and strong problem-solving skills, as well as a commitment to customer satisfaction.

Skills & Requirements

Must-have

  • VMware NSX-T architecture knowledge
  • Logical Switching & Routing
  • Distributed and Gateway Firewall
  • Edge Services (Load balancer, NAT, VPN)
  • VMware vSphere, vCenter, ESXi
  • REST API, Curl, Postman
  • Linux/UNIX proficiency
  • In-depth Networking protocols
  • Packet Capture/Wireshark proficiency

Nice-to-have

  • Excellent customer focus and communication
  • Passion to help customers
  • Global team collaboration
  • Minimize aging cases
  • Promote best practices

Key Requirements

  • Minimum 5 years' experience in VMware core technologies
  • Experience handling critical customer situations
  • Linux: LPIC-1, LPIC-2 certifications
  • Networking: CCNA, CCNP certifications (plus)
  • VMware: VCP, VCP-NV, VCAP-NV certifications (plus)

Work Rights

Must be based in India

Tailored Resume

Cover Letter