Corporate Bank – Client Service Senior Analyst - Avp
Deutsche Bank UK
Kuala Lumpur, Malaysia
Corporate cash management
Trade finance online
Client service level
Manage all service-related tasks for Corporate Cash Management (CCM) and Trade Finance Online (TFO) clients and maintain high caliber client service level for all clients
Job Summary
Manage all service-related tasks for Corporate Cash Management (CCM) and Trade Finance Online (TFO) clients and maintain high caliber client service level for all clients.
Attend to daily queries related to client accounts, transactions/payments related inquiries and managing client requests, providing L1 support and guidance for our Internet banking platform.
Deutsche Bank is committed to providing an environment with your development and wellbeing at its center, offering flexible work arrangements, corporate group insurance, EAP, and comprehensive leave benefits.
Matching Summary
Manage all service-related tasks for Corporate Cash Management (CCM) and Trade Finance Online (TFO) clients and maintain high caliber client service level for all clients.
Skills & Requirements
Must-have
Corporate Cash Management
Trade Finance Online
client service level
client queries and requests
L1 support
internal and external reporting
Nice-to-have
flexible work arrangement
continuous learning culture
cross-sell bank products
drive client satisfaction
Key Requirements
Proven experience in service management
Familiar with Corporate Cash Management Trade Finance products
Experience in creating and implementing action plans