Service Quality Executive - Expression Of Interest

CUSHMAN & WAKEFIELD

Contact center environment experience
Service incident data analysis skills
Customer survey interpretation ability
This role is responsible for analyzing and auditing customer service performance standards to identify areas for improvement

Job Summary

  • This role is responsible for analyzing and auditing customer service performance standards to identify areas for improvement.
  • The successful candidate will provide comprehensive training and targeted coaching sessions to customer service representatives.
  • Cushman & Wakefield offers a promote from within culture with a strong commitment to diversity and inclusion.

Matching Summary

This role is responsible for analyzing and auditing customer service performance standards to identify areas for improvement.

Skills & Requirements

Must-have

  • Contact center environment experience
  • Service incident data analysis skills
  • Customer survey interpretation ability

Nice-to-have

  • Strong interpersonal communication skills
  • Excellent written reporting capabilities
  • Process improvement mindset

Key Requirements

  • Diploma holder in any disciplinary field
  • Prior experience in contact center environment

Work Rights

Not specified

Tailored Resume

Cover Letter