Base: $22.00 ph; bonus: up to $1,000pmnth performa...
Fully remote
Two-way audio communication skills
Alarm verification and video monitoring
Rapid decision-making in critical events
Interface Systems is seeking a Level 3 iSOC Coordinator for a fully remote position, requiring advanced skills in managing security events, incident response, and customer communication during critical situations. The role operates primarily during the night shift (9 PM - 5:30 AM) and offers competitive pay and benefits from day one
Job Summary
This role involves managing real-time interactions and interventions during critical security events using advanced two-way audio systems.
Employees receive full benefits on day one, including three weeks of paid vacation and ten days of paid sick time.
The position offers uncapped employee referral bonuses and potential monthly performance bonuses up to $1,000 based on specific metrics.
Matching Summary
Match Score: 85
Interface Systems is seeking a Level 3 iSOC Coordinator for a fully remote position, requiring advanced skills in managing security events, incident response, and customer communication during critical situations. The role operates primarily during the night shift (9 PM - 5:30 AM) and offers competitive pay and benefits from day one.
Salary
Base: $22.00 per hour; Bonus: Up to $1,000/month performance bonus plus up to $250/month attendance bonus; Benefits: Full benefits day 1, shift differential +$1.00/hr for overnight hours
Skills & Requirements
Must-have
Two-way audio communication skills
Alarm verification and video monitoring
Rapid decision-making in critical events
Live incident de-escalation capabilities
Availability for overnight shifts 9pm-5:30am
Nice-to-have
Customer-focused energetic work culture
Strong active listening skills
Calm demeanor under high pressure
Experience with automation software
Key Requirements
High school diploma or GED equivalent
Two years of customer service or security experience preferred
Pass pre-employment drug screening and background check