Knowledge & Process Specialist – Process Mapping & Documentation (signavio)navio

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Strong communication skills
Lean six sigma methodology
Human centred design mindset
This role partners with stakeholders to map processes from high-level journeys down to detailed steps for nbn and mobile products

Job Summary

  • This role partners with stakeholders to map processes from high-level journeys down to detailed steps for nbn and mobile products.
  • The specialist identifies inefficiencies and pain points to design changes that make work safer, more reliable, and easier for teams and customers.
  • The position ensures all processes are clearly mapped, version controlled, and accessible for training, audits, and daily operations.

Matching Summary

This role partners with stakeholders to map processes from high-level journeys down to detailed steps for nbn and mobile products.

Skills & Requirements

Must-have

  • Strong communication skills
  • Lean Six Sigma methodology
  • Human Centred Design mindset
  • Technical documentation writing
  • Process modelling expertise
  • Stakeholder engagement

Nice-to-have

  • Facilitation and negotiation skills
  • Project management experience
  • Data analysis capabilities
  • Change management proficiency
  • Attention to detail focus
  • Problem solving aptitude

Key Requirements

  • Experience in process modelling
  • Background in continuous improvement
  • Proven technical writing ability

Work Rights

Not specified

Tailored Resume

Cover Letter