Cs-otc Associate

Case Law Reporter

Chennai, India
Hybrid
Customer service order to cash
Generate and maintain operational reports
Respond professionally to customer queries
As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products (specifically Books) and contributing to reporting and analytics efforts

Job Summary

  • As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products (specifically Books) and contributing to reporting and analytics efforts.
  • Responsibilities include generating and maintaining basic operational and performance reports, taking prompt action based on report outcomes, and ensuring all assigned activities are processed within the agreed TAT & quality.
  • The company promotes a healthy work/life balance with numerous wellbeing initiatives, flexible working arrangements, comprehensive health insurance, and various paid time off options.

Matching Summary

As a CS & OTC Associate, you will be responsible for managing orders from internal customers across a range of products (specifically Books) and contributing to reporting and analytics efforts.

Skills & Requirements

Must-have

  • Customer Service Order to Cash
  • Generate and maintain operational reports
  • Respond professionally to customer queries
  • Adhering to Business/Process requirements
  • Develop in-depth process knowledge
  • Proficiency in Microsoft Excel
  • Excellent all-round communication skills

Nice-to-have

  • Provide outstanding customer experience
  • Collaborative team environment
  • Problem-solving using existing solutions
  • Adapt and flex to deliver priorities
  • Work as a team player

Key Requirements

  • 3 to 5 years of experience
  • Experience in a customer service role
  • Willingness to work in shifts
  • Basic understanding of operational reporting
  • Proficiency in Microsoft Office, especially Excel

Work Rights

Not specified

Tailored Resume

Cover Letter