Senior Hotline & Customer Support For Iberia (d/f/m)
Beckman Coulter Life Sciences
Madrid, Spain
Fully remote
Native spanish language proficiency
Fluent english and portuguese skills
Bachelor's or master's degree in life sciences
Beckman Coulter Life Sciences is seeking a Senior Hotline & Customer Support professional for their Cytometry product line based in Madrid, Spain. The role focuses on providing technical support, managing service relationships, and enhancing customer satisfaction, while offering a flexible remote work arrangement
Job Summary
The Senior Hotline & Customer Support role is responsible for providing advanced technical hotline support and managing end-to-end work orders for the cytometry product line.
This position involves identifying service opportunities, promoting contracts, and managing orders to drive continuous customer satisfaction improvement.
Candidates will work within a culture of belonging at Beckman Coulter Life Sciences, part of Danaher, where innovation accelerates answers to critical scientific questions.
Matching Summary
Match Score: 85
Beckman Coulter Life Sciences is seeking a Senior Hotline & Customer Support professional for their Cytometry product line based in Madrid, Spain. The role focuses on providing technical support, managing service relationships, and enhancing customer satisfaction, while offering a flexible remote work arrangement.
Skills & Requirements
Must-have
Native Spanish language proficiency
Fluent English and Portuguese skills
Bachelor's or Master's degree in Life Sciences
Technical background in Biotechnology or Chemistry
Experience with complex technical calls
Nice-to-have
Strong communication and autonomy skills
Continuous improvement mindset
Cross-functional collaboration experience
Customer satisfaction focus
Key Requirements
Bachelor's/Master's degree required
Technical background in Biotechnology, Chemistry, or Life Sciences
Native Spanish speaker with fluent English/Portuguese