Production Support Analyst

FNZ

Execute platform health checks
Triage and respond to production alerts
Support incident and problem management
The Production Support team ensures the stability, resilience, and continuous operation of FNZ’s production platforms across global clients

Job Summary

  • The Production Support team ensures the stability, resilience, and continuous operation of FNZ’s production platforms across global clients.
  • Analysts rotate across all platforms, execute daily checks, support incidents, and follow operational playbooks to protect live services and maintain platform health.
  • FNZ is committed to opening up wealth so that everyone, everywhere can invest in their future on their terms.

Matching Summary

The Production Support team ensures the stability, resilience, and continuous operation of FNZ’s production platforms across global clients.

Skills & Requirements

Must-have

  • Execute platform health checks
  • Triage and respond to production alerts
  • Support incident and problem management
  • Analyze logs, workflow behavior, error patterns
  • Strong SQL skills
  • ITIL concepts familiarity

Nice-to-have

  • Exposure to monitoring tools
  • Basic understanding of financial services
  • Familiarity with .NET ecosystem
  • Experience contributing to knowledge management

Key Requirements

  • 2–5 years of experience
  • Strong SQL skills
  • Ability to analyze logs
  • Familiarity with ITIL concepts
  • Strong attention to detail

Work Rights

Not specified

Tailored Resume

Cover Letter