Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile
Job Summary
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile.
The Global Director will oversee global customer contact centers ensuring consistent service quality across regions while tailoring experiences to local languages and cultural expectations.
The company offers health insurance including medical, dental and vision, 401k, paid time off, parental and caregiver leave, and a flexible work schedule.
Matching Summary
Rockwell Automation is a global technology leader focused on helping the world’s manufacturers be more productive, sustainable, and agile.
Skills & Requirements
Must-have
Global customer contact center management
Omnichannel customer support
Service level agreement compliance
Workforce management and quality assurance
Multiregional team leadership
Customer-centric culture fostering
Nice-to-have
Experience with multilingual environments
Collaboration with IT and digital teams
Vendor and stakeholder management
Continuous improvement and innovation focus
Flexible hybrid work schedule
Key Requirements
Bachelor's degree or equivalent experience
12 years management experience
8+ years customer service/contact center management