Service Desk Supervisor

Unisys

Citynet, ,
Supervising service desk teams
Escalation point for issues
Monitoring tickets and calls
Supervises the efforts of Service Desk teams within an assigned region

Job Summary

  • Supervises the efforts of Service Desk teams within an assigned region.
  • Directs Service Desk team members in their day-to-day activities by serving as an escalation point for issues.
  • Ensures team meets or exceeds agreed up SLAs.

Matching Summary

Supervises the efforts of Service Desk teams within an assigned region.

Skills & Requirements

Must-have

  • Supervising Service Desk teams
  • Escalation point for issues
  • Monitoring tickets and calls
  • Ensuring SLA adherence

Nice-to-have

  • Building team collaboration
  • Mentoring and training staff
  • In-depth issue analysis

Key Requirements

  • BA/BS degree
  • 3-4 years relevant experience
  • ITIL certification required

Work Rights

Not specified

Tailored Resume

Cover Letter