Customer Service Lead

Lake Park Veterinary Clinic

Sharon, MA, United States
Base: up to $22 ph; bonus/equity: bonus pyy opport...
Client service and communication
Patient records and technology
Leadership and supervision
This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team

Job Summary

  • This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.
  • Key responsibilities include answering phones, scheduling appointments, processing billing, maintaining electronic records, recruiting, onboarding, training, and providing mentorship to the reception team.
  • The clinic offers a positive, team-oriented work environment with strong emphasis on leadership development and professional growth, along with competitive compensation and benefits.

Matching Summary

This leadership role blends exceptional client service with team supervision and operational support, serving as the first and last point of contact for clients while guiding the reception team.

Salary

Base: Up to $22 per hour; Bonus/Equity: Bonus pay opportunities; Benefits: Medical, Dental & Vision Insurance, 401(k) with matching, PTO, CE Allowance, Employee Pet Discounts, Life Insurance

Skills & Requirements

Must-have

  • Client service and communication
  • Patient records and technology
  • Leadership and supervision
  • Veterinary experience required
  • Customer service experience required

Nice-to-have

  • Mentoring and coaching skills
  • Positive and accountable workplace
  • Teamwork and collaboration
  • Compassionate and energetic candidate

Key Requirements

  • High school diploma required
  • Minimum 3 years customer service
  • At least 1 year veterinary experience
  • 1-2 years leadership experience preferred
  • Degree in veterinary field preferred

Work Rights

Not specified

Tailored Resume

Cover Letter