Customer Support Manager

HUB24 Limited

5+ years leading customer facing teams
Multi-channel call centre experience
Helpdesk ticketing systems expertise
The role is responsible for leading the delivery of high-quality customer service experiences while building a capable, engaged, and high-performing team

Job Summary

  • The role is responsible for leading the delivery of high-quality customer service experiences while building a capable, engaged, and high-performing team.
  • HUB24 empowers employees to bring ideas and creativity to work without being bogged down in bureaucracy.
  • The position acts as the escalation point for complex issues and ensures service levels and customer satisfaction targets are met.

Matching Summary

Match Score: 85

The role is responsible for leading the delivery of high-quality customer service experiences while building a capable, engaged, and high-performing team.

Skills & Requirements

Must-have

  • 5+ years leading customer facing teams
  • Multi-channel call centre experience
  • Helpdesk ticketing systems expertise
  • Fast-paced environment adaptability
  • Strong stakeholder management skills

Nice-to-have

  • Champion customer-first mindset
  • Continuous improvement focus
  • Data-driven decision making
  • Cross-functional collaboration
  • High attention to detail

Key Requirements

  • 5+ years experience leading customer facing teams
  • Experience with multi-channel call centre systems
  • Ability to work in fast-paced environment

Work Rights

Not specified

Tailored Resume

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