Customer Contact Comms New Associate-voice

Accenture

Omnichannel customer experience
Customer query resolution
Handling escalations and complaints
You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions

Job Summary

  • You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.
  • Omnichannel refers to a seamless and integrated customer experience across multiple channels, such as online, in-store, and mobile.
  • Deliver efficient Procure-to-Pay (P2P) helpdesk support, handling invoice, PO, and vendor-related queries while ensuring accuracy, compliance, and SLA adherence.

Matching Summary

You will be aligned with our Customer Support vertical and help us in managing/ resolving customers query, handling escalations and complaints of the dissatisfied customers & giving best resolutions.

Skills & Requirements

Must-have

  • Omnichannel customer experience
  • Customer query resolution
  • Handling escalations and complaints
  • SLA adherence

Nice-to-have

  • Proactive customer engagement
  • Building positive customer relationships

Key Requirements

  • Any Graduation
  • 0 to 1 years of experience
  • Rotational shifts

Work Rights

Not specified

Tailored Resume

Cover Letter