The Manager of Customer Success leads the design, execution, and delivery of strategic customer engagement and operational excellence across CPG, eCommerce, and Prescription/Aesthetics channels
Job Summary
The Manager of Customer Success leads the design, execution, and delivery of strategic customer engagement and operational excellence across CPG, eCommerce, and Prescription/Aesthetics channels.
This role oversees customer-facing operations across the entire value chain, upstream and downstream, ensuring exceptional end‑to‑end support, optimizing cost‑to‑serve, and elevating customer satisfaction and commercial performance.
Galderma is the emerging pure-play dermatology category leader, present in approximately 90 countries, delivering an innovative, science-based portfolio of premium flagship brands and services.
Matching Summary
The Manager of Customer Success leads the design, execution, and delivery of strategic customer engagement and operational excellence across CPG, eCommerce, and Prescription/Aesthetics channels.
Skills & Requirements
Must-have
Customer Success Management
Supply Chain Strategy
CPG and eCommerce channels
Cross-functional collaboration
Operational Excellence KPIs
End-to-end value chain
Nice-to-have
Advancing dermatology for every skin story
Positive energy and initiative
Passion for meaningful work
Embrace diversity and respect
Key Requirements
5+ years of progressive experience
3+ years of people management experience
Bachelor's degree required
Proficiency with Lean, Six Sigma
Experience with order management systems and ERP platforms
Knowledge of regulated product requirements such as PDMA