Technical Support Representative (sql Exp)

CRP Informationssysteme GmbH

Remote
Remote
Troubleshoot software behavior
Respond to inbound support requests
Maintain accurate case documentation
CRP Informationssysteme GmbH is seeking a Technical Support Representative to enhance troubleshooting capacity and improve resolution times for customer issues in a fully remote setting. The ideal candidate should possess a customer-focused attitude, excellent problem-solving skills, and a basic understanding of Microsoft SQL

Job Summary

  • This role plays a critical part in delivering timely and effective support to our customers while preventing prolonged resolution times and potential revenue impact.
  • Respond to inbound support requests via phone, chat, and email and use remote access tools to diagnose and resolve technical and application related issues.
  • Fully remote work setup allowing you to work from anywhere and exposure to healthcare technology and SaaS platforms.

Matching Summary

Match Score: 85

CRP Informationssysteme GmbH is seeking a Technical Support Representative to enhance troubleshooting capacity and improve resolution times for customer issues in a fully remote setting. The ideal candidate should possess a customer-focused attitude, excellent problem-solving skills, and a basic understanding of Microsoft SQL.

Skills & Requirements

Must-have

  • Troubleshoot software behavior
  • Respond to inbound support requests
  • Maintain accurate case documentation
  • Remote access tools
  • Microsoft Windows environments

Nice-to-have

  • Experience in technical support
  • Microsoft SQL knowledge
  • Support healthcare software

Key Requirements

  • Professional customer focused attitude
  • Strong problem solving skills
  • Excellent verbal and written communication
  • Ability to manage multiple cases
  • Comfort working in a fast paced remote environment

Work Rights

Not specified

Tailored Resume

Cover Letter