Digital Journey Optimisation Manager, Integrated Channels
Commonwealth Bank
Multiple Locations, Australia
Customer focus
Digital know-how
Analytics expertise
You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers
Job Summary
You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers.
You’ll own the optimisation roadmap and manage the day‑to‑day build, delivery and conversion of personalised initiatives across commbank.com.au , CommBank app and NetBank .
Working alongside a Product Owner, marketing and data analysts, you’ll deliver personalised digital experiences that matter.
Matching Summary
You’ll use your customer focus, analytics expertise and digital know‑how to identify breakpoints in our digital experiences and deliver solutions that improve conversions and create better outcomes for our customers.
Skills & Requirements
Must-have
customer focus
digital know-how
analytics expertise
Adobe Target
Adobe Analytics
stakeholder management
Nice-to-have
passion for delivering exceptional digital customer experiences
curiosity for latest digital capabilities
SEO and website optimisation
Key Requirements
proven digital and stakeholder management experience
strong analytical skills
hands-on experience with conversion optimisation platforms
exceptional communication, influencing and negotiation skills
proven ability to identify new business opportunities and deliver strategies end-to-end