Gestionnaire Succès Client (csm) / Customer Success Coordinator

TSYS

Multiple Locations
Base: $50,000 - $60,000; bonus/equity: not specifi...
Hybrid
Bilingual french and english
Proactive client outreach and retention
Experience with saas tools and credit card networks
This full-time remote healthcare Fintech role places you at the forefront of a new healthcare division within a Fortune 500 company, supporting the Canadian healthcare portfolio

Job Summary

  • This full-time remote healthcare Fintech role places you at the forefront of a new healthcare division within a Fortune 500 company, supporting the Canadian healthcare portfolio.
  • The position offers career growth, competitive base salary, flexible hybrid remote work, comprehensive benefits after 30 days, and training from industry-leading professionals.
  • Key responsibilities include proactive client engagement, retention of at-risk clients, collaboration with internal teams, handling escalations, and identifying upsell opportunities.

Matching Summary

This full-time remote healthcare Fintech role places you at the forefront of a new healthcare division within a Fortune 500 company, supporting the Canadian healthcare portfolio.

Salary

Base: $50,000 - $60,000; Bonus/Equity: Not specified; Benefits: Comprehensive benefits after 30 days

Skills & Requirements

Must-have

  • Bilingual French and English
  • Proactive client outreach and retention
  • Experience with SaaS tools and credit card networks
  • Use of CRM systems like Salesforce
  • Remote work with hybrid model
  • Customer issue resolution and escalation management

Nice-to-have

  • Leadership skills
  • Experience in healthcare sector
  • Experience in credit card industry
  • Strong organizational skills
  • Ability to analyze client data
  • Emotional intelligence

Key Requirements

  • At least 1 year client success experience
  • Bilingual French and English
  • Bachelor’s degree or equivalent
  • 1+ years relevant experience
  • Preferred 3+ years healthcare experience
  • Preferred 1+ year credit card industry experience
  • Preferred 1+ year account management or sales experience

Work Rights

Not specified

Tailored Resume

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