Reservationist - Remote

Guest Services, Inc.

Naples, FL, United States
18.00 usd hourly; not specified; not specified ph
High volume call activity
Actively sell rooms
Accurate rate quoting
Manage high-volume call, email, messaging, SMS, and website chat activity

Job Summary

  • Manage high-volume call, email, messaging, SMS, and website chat activity.
  • Actively sell rooms to customers while accurately quoting rates, packages, additional fees, and policies, and upsell when possible.
  • Develop a full working knowledge of the company brand and each individual location to ensure accurate guest communication and resolve complaints.

Matching Summary

Manage high-volume call, email, messaging, SMS, and website chat activity.

Salary

18.00 USD Hourly; Not specified; Not specified

Skills & Requirements

Must-have

  • High volume call activity
  • Actively sell rooms
  • Accurate rate quoting
  • Guest communication
  • Property Management System (PMS) experience
  • Office 365 proficiency

Nice-to-have

  • Upsell to higher priced products
  • Problem solving ability
  • Interpersonal communication skills
  • Customer service abilities

Key Requirements

  • High School Diploma
  • Minimum 18 years of age
  • Hotel, front desk, or reservations experience preferred
  • Computer proficiency
  • Ability to organize and coordinate multiple priorities
  • Ability to learn and develop new skills

Work Rights

Not specified

Tailored Resume

Cover Letter