Product Support Engineer (all Genders)

Philips UK

Level-3 support for pic ix and telemetry
Diagnose complex hardware, software, network issues
Analyze network and application connectivity
In this role, you have the chance to support life-saving patient monitoring solutions by providing top-level technical support for our PIC iX and Telemetry product portfolio

Job Summary

  • In this role, you have the chance to support life-saving patient monitoring solutions by providing top-level technical support for our PIC iX and Telemetry product portfolio.
  • You will work at the interface between development, service, and customer teams, ensuring our products function reliably in the long term and customers worldwide are supported in the best possible way.
  • Philips offers benefits such as 30 days of annual leave, subsidized Deutschlandticket, attractive leasing options, extensive professional development and health offers, and employer-funded company pension.

Matching Summary

In this role, you have the chance to support life-saving patient monitoring solutions by providing top-level technical support for our PIC iX and Telemetry product portfolio.

Skills & Requirements

Must-have

  • Level-3 support for PIC iX and Telemetry
  • Diagnose complex hardware, software, network issues
  • Analyze network and application connectivity
  • Troubleshoot Philips ITS / Smart-Hopping solutions
  • Understand Philips Central Station (PIC iX)

Nice-to-have

  • Improve support quality and reduce costs
  • Drive improvements in solution support
  • Contribute to product development phases
  • Strengthen customer satisfaction

Key Requirements

  • Completed degree in Electronics, Network Engineering, or comparable
  • Proficient in SQL Server, Windows Server, Visual Studio, Active Directory
  • Experience with VMWare, SANS, Citrix
  • Experience with Wireshark, Omnipeek, NetAlly, Ekahau
  • Fluent German and English

Work Rights

Not specified

Tailored Resume

Cover Letter