Customer Service Representative

Acequia Animal Hospital

Albuquerque, NM, United States
Competitive pyy; performance bonuses available; be...
Not specified (potentially in-person based on job duties)
Answer calls and emails promptly
Schedule appointments based on availability
Update client and patient records accurately
Acequia Animal Hospital is seeking a Customer Service Representative (CSR) to serve as the primary point of contact for clients, managing appointments and ensuring effective communication between clients and the medical team. The role requires strong communication skills, a customer-focused attitude, and the ability to handle multiple tasks in a fast-paced environment

Job Summary

  • The Client Service Representative serves as the vital first and last point of contact for delivering an exceptional client experience.
  • Responsibilities include managing appointments, triaging inquiries, processing billing, and maintaining accurate patient records using practice management systems.
  • AmeriVet offers competitive pay, performance bonuses, 401(k) matching, student loan assistance, and comprehensive health benefits for full-time employees.

Matching Summary

Match Score: 85

Acequia Animal Hospital is seeking a Customer Service Representative (CSR) to serve as the primary point of contact for clients, managing appointments and ensuring effective communication between clients and the medical team. The role requires strong communication skills, a customer-focused attitude, and the ability to handle multiple tasks in a fast-paced environment.

Salary

Competitive pay; Performance bonuses available; Benefits include 401(k) matching, health/dental/vision, and paid time off

Skills & Requirements

Must-have

  • Answer calls and emails promptly
  • Schedule appointments based on availability
  • Update client and patient records accurately
  • Process billing transactions and insurance claims
  • Demonstrate empathy with upset clients

Nice-to-have

  • Prior customer service experience preferred
  • Experience in veterinary or healthcare setting
  • Strong organizational skills for busy periods
  • Ability to lift up to 40 pounds occasionally

Key Requirements

  • High school diploma or equivalent work experience required
  • Excellent communication skills required
  • Basic proficiency with scheduling software required

Work Rights

Not specified

Tailored Resume

Cover Letter