Supervisor Scheduling/telecommunications - Pediatrics Central Administration

Washington University in St. Louis

Base: $45,600.00 - $75,300.00 annually; bonus/equi...
Computerized appointment scheduling experience
Managerial experience required
Epic health information management skills
This role is responsible for supervising staff, ensuring timely and accurate appointment scheduling, and delivering high-quality patient service across multiple divisions

Job Summary

  • This role is responsible for supervising staff, ensuring timely and accurate appointment scheduling, and delivering high-quality patient service across multiple divisions.
  • The position requires analyzing call center metrics such as call volume, wait time, and abandonment rates to make informed decisions around staffing and workflow optimization.
  • WashU offers competitive benefits including up to 22 days of vacation, health insurance packages, and tuition coverage for employees and their families.

Matching Summary

This role is responsible for supervising staff, ensuring timely and accurate appointment scheduling, and delivering high-quality patient service across multiple divisions.

Salary

Base: $45,600.00 - $75,300.00 annually; Bonus/Equity: Not specified; Benefits: Up to 22 days vacation, health insurance, 403(b) retirement plan, tuition coverage

Skills & Requirements

Must-have

  • Computerized Appointment Scheduling experience
  • Managerial experience required
  • Epic Health Information Management skills

Nice-to-have

  • Collaborative leadership style
  • Commitment to service excellence
  • Strategic planning participation

Key Requirements

  • High school diploma or equivalent
  • 2 years Computerized Appointment Scheduling experience
  • 1 year Managerial experience

Work Rights

Not specified

Tailored Resume

Cover Letter