Not specified (assumed hybrid based on company culture)
Customer feedback analysis
Voc insights
Actionable insights generation
ING is seeking a Customer Experience & Research CoE Analyst to analyze customer insights and enhance the bank's offerings. The ideal candidate should have a strong background in analytics and research, particularly within the financial services sector, and a passion for improving customer experiences.
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Job Summary
This role sits at the heart of that mission — uncovering insights, surfacing opportunities and making it impossible for the business to ignore the voice of the customer.
Analyse customer feedback, survey data, VoC insights and research outputs to uncover trends, pain points and opportunities.
Discounted ING Health Insurance, An additional Rest Day to support your wellbeing, An IMPACT day to volunteer on approved sustainability activity.
Matching Summary
Match Score: 85
ING is seeking a Customer Experience & Research CoE Analyst to analyze customer insights and enhance the bank's offerings. The ideal candidate should have a strong background in analytics and research, particularly within the financial services sector, and a passion for improving customer experiences.
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Skills & Requirements
Must-have
customer feedback analysis
VoC insights
actionable insights generation
Excel, SQL or similar query languages
research tools, survey platforms
Nice-to-have
bold, curious mindset
customer obsessed analyst
influencing decisions
collaborative and action oriented
Key Requirements
5+ years’ experience in analytics, research, CX
strong quantitative and qualitative research capability
Exceptional analytical problem-solving skills
experience in data manipulation, trend identification