Product Support Analyst

Amex GBT

Gurgaon, India
**
Second-level product support
Travel technology products
Issue triage and troubleshooting
** Amex GBT is seeking a Product Support Analyst in Gurgaon, India, to provide second-level technical support for travel technology products. The role emphasizes customer service, technical troubleshooting, and collaboration with global teams in a 24/7 operational environment. **

Job Summary

  • Amex GBT is seeking a dedicated and customer-focused Product Support Analyst to join our Global Service Solutions team in Gurgaon, providing second-level technical support for travel technology products.
  • In this role, you will provide subject matter expertise on travel industry practices, create and maintain product documentation, and collaborate with various teams to ensure client satisfaction.
  • The company offers flexible benefits, travel perks, extensive learning opportunities, and champions inclusion through global INclusion Groups.

Matching Summary

Match Score: 75

** Amex GBT is seeking a Product Support Analyst in Gurgaon, India, to provide second-level technical support for travel technology products. The role emphasizes customer service, technical troubleshooting, and collaboration with global teams in a 24/7 operational environment. **

Skills & Requirements

Must-have

  • Second-level product support
  • Travel technology products
  • Issue triage and troubleshooting
  • Product functionality testing
  • SLA compliance
  • Client communication
  • Global Distribution System (GDS) experience

Nice-to-have

  • Customer-focused
  • Collaborative culture
  • Proactive communication
  • Subject matter expertise
  • Business writing skills
  • Decision-making ability
  • Flexibility and motivation

Key Requirements

  • Minimum 5 years in travel industry
  • Minimum 3 years GDS experience
  • Proven client servicing and support background
  • Experience with online booking tools
  • Proficient in Microsoft Office Suite
  • Experience in product testing and QA
  • Ability to work in a 24/7 operational environment

Work Rights

Not specified

Tailored Resume

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