The Strategic Initiatives and Training Lead serves as the systems and reporting interface for Customer Care Aftersales Field Operations, ensuring tools, reporting, and training enable excellence
Job Summary
The Strategic Initiatives and Training Lead serves as the systems and reporting interface for Customer Care Aftersales Field Operations, ensuring tools, reporting, and training enable excellence.
This role acts as the business owner for key field-facing systems and reporting, translating business needs into clear requirements for IT, analytics, and team training.
GM is committed to being a workplace that is not only free of unlawful discrimination but one that genuinely fosters inclusion and belonging.
Matching Summary
The Strategic Initiatives and Training Lead serves as the systems and reporting interface for Customer Care Aftersales Field Operations, ensuring tools, reporting, and training enable excellence.
Skills & Requirements
Must-have
Strategic initiatives and innovation
Systems, AI & Reporting product ownership
Training, adoption & change management
Cross-functional collaboration & field voice
AI/GenAI expert for field operations
Nice-to-have
Self-motivated self-starter
Comfortable operating in ambiguity
High ownership mentality
Bias for action and follow-through
Championing GM behaviors
Key Requirements
Bachelor's degree in Business, Marketing, Operations, or related field
5+ years in dealer operations, field operations, training, program management, or service operations
Proven experience leading cross-functional initiatives
Demonstrated ability to bridge business and technical teams
Strong analytical, communication, and storytelling skills