Service Operations Excellence Specialist, Sea

KONE GmbH

University degree in business or engineering
Kpi analysis for daily operations
Route optimization and capacity planning
The role supports the Service Operations Excellence Manager in implementing and maintaining end-to-end business processes

Job Summary

  • The role supports the Service Operations Excellence Manager in implementing and maintaining end-to-end business processes.
  • Responsibilities include analyzing KPIs to improve daily operations and identifying concrete improvement actions based on data.
  • Candidates will train Supervisors and Managers on service tools while supporting route optimization and maintenance profile improvements.

Matching Summary

The role supports the Service Operations Excellence Manager in implementing and maintaining end-to-end business processes.

Skills & Requirements

Must-have

  • University degree in Business or Engineering
  • KPI analysis for daily operations
  • Route optimization and capacity planning
  • Training supervisors on service tools
  • Implementation of KONE Way processes

Nice-to-have

  • Project Management experience
  • Business Performance Management background
  • Change Management skills
  • ERP or reporting solution knowledge
  • Strong communication abilities

Key Requirements

  • B.Sc. in Business, Engineering, or equivalent
  • Prior experience in Project Management
  • Experience in Business Performance Management
  • Knowledge of Service operations tools

Work Rights

Not specified

Tailored Resume

Cover Letter