Customer Care Specialist (h/f)

Columbia

Schiltigheim, Bas-Rhin, France
Handling consumer calls and emails
Fluent in english and french
Customer satisfaction focus
You will treat consumer calls and emails qualitatively and quantitatively to provide high-quality responses ensuring maximum satisfaction

Job Summary

  • You will treat consumer calls and emails qualitatively and quantitatively to provide high-quality responses ensuring maximum satisfaction.
  • The Consumer Care team is dynamic and diverse, welcoming talents for permanent or fixed-term contracts in a supportive environment.
  • Columbia Sportswear promotes diversity, inclusion, and equal opportunity while forbidding harassment and discrimination.

Matching Summary

You will treat consumer calls and emails qualitatively and quantitatively to provide high-quality responses ensuring maximum satisfaction.

Skills & Requirements

Must-have

  • Handling consumer calls and emails
  • Fluent in English and French
  • Customer satisfaction focus
  • Excellent communication skills
  • Stress resistance in difficult situations

Nice-to-have

  • Multilingual including German, Spanish or Italian
  • Team player with sociable personality
  • Open to new ideas and positive attitude
  • Passion for outdoor activities
  • Proactive and improvement-oriented

Key Requirements

  • Fluent English and French plus one additional language
  • Recent graduate or first experience in B2C customer service
  • Ability to manage consumer calls and emails
  • Strong listening skills and excellent interpersonal skills

Work Rights

Not specified

Tailored Resume

Cover Letter