User Operations Manager, Us

Harvey

Remote
$144,000-$216,000; not specified; not specified py
Remote
Lead and coach support team
Drive operational excellence
Oversee day-to-day support operations
Harvey is transforming legal and professional services with frontier agentic AI, an enterprise-grade platform, and deep domain expertise

Job Summary

  • Harvey is transforming legal and professional services with frontier agentic AI, an enterprise-grade platform, and deep domain expertise.
  • You will lead and coach a high-performing team of User Operations Specialists, fostering a culture of urgency, ownership, and continuous improvement.
  • This role requires a leader who thrives in motion, is proactive, decisive, and deeply motivated by achieving results through their team.

Matching Summary

Harvey is transforming legal and professional services with frontier agentic AI, an enterprise-grade platform, and deep domain expertise.

Salary

$144,000-$216,000; Not specified; Not specified

Skills & Requirements

Must-have

  • Lead and coach support team
  • Drive operational excellence
  • Oversee day-to-day support operations
  • Analyze key metrics and trends
  • Implement standard operating procedures
  • Freshdesk or similar support platforms

Nice-to-have

  • Thrives in ambiguity
  • Proactive and decisive leader
  • Passion for best-in-class experiences
  • Motivated by achieving results

Key Requirements

  • 4+ years customer support/user operations
  • 2+ years managing teams
  • Proven ability to drive accountability
  • Strong organizational and prioritization skills
  • Experience scaling support operations
  • Strong analytical mindset
  • Excellent communication and collaboration skills

Work Rights

Not specified

Tailored Resume

Cover Letter