Representative - Member Service

Texas Dow Employees Credit Union

Not specified
Cash handling and balancing daily
Troubleshoot member inquiries accurately
Cross-sell financial products and services
Texas Dow Employees Credit Union is seeking a Member Service Representative who will enhance the financial well-being of members through excellent service and financial product education. The role involves handling various account transactions, resolving inquiries, and promoting products that meet member needs, all while embodying the credit union's mission and values

Job Summary

  • The Member Service Representative delivers a unique Member experience to improve financial wellbeing through assisting with account transactions.
  • Employees are responsible for deepening relationships by educating Members on digital solutions and identifying opportunities to refer needed products.
  • The role requires balancing all instruments including cash and check negotiation daily while troubleshooting inquiries in a timely manner.

Matching Summary

Match Score: 75

Texas Dow Employees Credit Union is seeking a Member Service Representative who will enhance the financial well-being of members through excellent service and financial product education. The role involves handling various account transactions, resolving inquiries, and promoting products that meet member needs, all while embodying the credit union's mission and values.

Skills & Requirements

Must-have

  • Cash handling and balancing daily
  • Troubleshoot member inquiries accurately
  • Cross-sell financial products and services
  • Educate members on digital banking solutions
  • Work Saturday hours in lobby environment

Nice-to-have

  • Proactive positive attitude toward members
  • Coaching skills for newer team members
  • Ability to generate unique operational ideas
  • Strong interpersonal communication and diplomacy
  • Experience in hospitality or banking sectors

Key Requirements

  • High School Diploma or equivalent mix of education and experience
  • Previous experience in cash handling, banking, or customer service preferred
  • Availability to work Saturday hours

Work Rights

Not specified

Tailored Resume

Cover Letter