Customer Success Architect

GitLab

Remote, United States
Base: $93,600 - $158,400 usd; bonus/equity: not sp...
Remote
Practical understanding of git workflows
Working knowledge of ci/cd practices
Experience defining customer success plans
The role involves partnering with customers to translate pre-sales command plans into actionable objectives and clear success criteria

Job Summary

  • The role involves partnering with customers to translate pre-sales command plans into actionable objectives and clear success criteria.
  • You will guide customers on effective use of the GitLab platform, including DevSecOps best practices and continuous integration deployment.
  • GitLab embraces AI as a core productivity multiplier, expecting all team members to incorporate it into their daily workflows.

Matching Summary

The role involves partnering with customers to translate pre-sales command plans into actionable objectives and clear success criteria.

Salary

Base: $93,600 - $158,400 USD; Bonus/Equity: Not specified for this role type; Benefits: Flexible PTO and health/financial support provided

Skills & Requirements

Must-have

  • Practical understanding of Git workflows
  • Working knowledge of CI/CD practices
  • Experience defining customer success plans
  • Background in post-sales or professional services
  • Ability to manage customer escalations

Nice-to-have

  • Strong communication and presentation skills
  • Analytical thinking with attention to detail
  • Experience with DevSecOps maturity models
  • Ability to apply transferable industry skills

Key Requirements

  • Portfolio management experience
  • Technical enablement background
  • Strategic engagement capabilities

Work Rights

Not specified

Tailored Resume

Cover Letter