Competitive remuneration + benefits; not specified...
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Excellent spoken and written english
Remote assistance and training delivery
Crm system usage for enquiry tracking
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The Customer Support - Service Desk position at 29 in Hamilton, New Zealand, is a full-time fixed-term role focused on providing exceptional customer support for their SenseHub Monitoring solution. The ideal candidate should possess strong communication skills and a customer-centric attitude, along with relevant technical qualifications or experience.
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Job Summary
This role involves providing frontline customer support and remote training for the SenseHub Monitoring solution used by farmers.
The successful candidate will log, triage, and track all customer enquiries while resolving straightforward technical issues or escalating complex matters.
Employees will work within a supportive team environment that values inclusive collaboration and offers opportunities to grow skills in animal health technology.
Matching Summary
Match Score: 75
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The Customer Support - Service Desk position at 29 in Hamilton, New Zealand, is a full-time fixed-term role focused on providing exceptional customer support for their SenseHub Monitoring solution. The ideal candidate should possess strong communication skills and a customer-centric attitude, along with relevant technical qualifications or experience.
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Salary
Competitive remuneration and benefits; Not specified; Not specified
Skills & Requirements
Must-have
Excellent spoken and written English
Remote assistance and training delivery
CRM system usage for enquiry tracking
Tertiary qualification in IT or Electronics
Problem-solving and logical thinking skills
Nice-to-have
Friendly and patient customer attitude
Ability to build rapport with users
Flexible roster availability including weekends
Experience with Microsoft Office suite
Willingness to learn and adapt practices
Key Requirements
Relevant tertiary qualification in IT, Electronics, Radio, or Electrical