Five9 is seeking a Senior Certinia PSA Cloud Administrator to lead their Professional Services Automation initiatives while ensuring the effectiveness of their Customer Success solutions. The ideal candidate will possess extensive experience with Certinia (FinancialForce) and Salesforce, focusing on scalable solutions within high-growth SaaS environments
Job Summary
This senior role serves as the technical owner and primary hands-on administrator for mission-critical Professional Services Automation solutions built on Salesforce and Certinia.
The ideal candidate combines a deep solution mindset with advanced PSA and Salesforce Admin skills to build scalable solutions for high-growth SaaS organizations.
You will act as the senior authority for the Certinia PSA stack, directly shaping how the global services business operates and scales while collaborating with senior leaders.
Matching Summary
Match Score: 85
Five9 is seeking a Senior Certinia PSA Cloud Administrator to lead their Professional Services Automation initiatives while ensuring the effectiveness of their Customer Success solutions. The ideal candidate will possess extensive experience with Certinia (FinancialForce) and Salesforce, focusing on scalable solutions within high-growth SaaS environments.
Skills & Requirements
Must-have
Certinia PSA configuration and administration
Salesforce Flows and automation rules
Project financials and resource scheduling
Revenue forecasting and time/expense tracking
PSA data model and object relationships
Nice-to-have
Experience with Workspaces and Work Planner
Intelligent Staffing and Forecasting features
Agile or iterative delivery environment experience
Customer Success solution implementation
Strong analytical problem-solving skills
Key Requirements
5+ years of progressive Salesforce platform experience
3+ years of hands-on Certinia (FinancialForce) experience
PSA System Administration certification required
Salesforce Advanced Admin certification required
Bachelor's or Master's degree in CS or related field